Help Center
How can we help you?
FAQs
Buying Tickets and Playing
- Why can’t I purchase a particular Scratch-Off Game?
- Can I buy New York Lottery tickets online?
- Where can I play Powerball?
Winning and Prize Information
- What do I do if I win?
- When is the New York Lottery required to report lottery winnings?
- Are all the big winners from New York City?
Drawings
- Where can I watch live drawings?
- Where can I see the televised drawings?
- Are the same machines and ball sets used for both the Midday and Evening drawings?
Game Information
- Can I play Multi-Draw of my favorite games?
- Is there an Instant Win for the Take 5 game?
- Are Quick Picks more or less likely to win than my numbers?
Taxes
- Will any money be withheld from my prize?
- What are the tax implications for winning a lottery prize?
- If I win a lottery prize and I don’t live in New York, will you withhold New York State income taxes from my prize?
Mission for Education
Information for Retailers
- How long does it take to become a retailer?
- How do I become a lottery retailer?
- Why wasn’t my business approved for a New York Lottery Retailer License?
App
- Is there a new New York Lottery App?
- Can I use my existing Official New York Lottery App account to sign in to the updated app?
- What happened to my old Official New York Lottery app account?
Still Need Help?
Contact Us
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Main Office: (518) 388-3300
Media Inquiries: (518) 388-3415
Security Office: (518) 388-3300,
listen to the prompts and select security
Monday through Friday, 9 AM - 5 PM EST
NYS Gaming Commission
Division of Lottery
354 Broadway
Schenectady,
NY 12305
Request additional information via the Freedom of Information Law Request Form.
